Surgery Information
Patients rights and responsibilities when using the services provided by the Abbey Practice
- We will treat you with courtesy and respect at all times regardless of your ethnic origin, religious beliefs or the nature of your health problem.
- We will give you full information about our services and we will ensure that you receive information about the care offered.
- Please be considerate to other patients and relatives and towards our staff who provide the services offered by the Abbey Practice.
- It is our job to give you advice and information about your health. It is important that you understand the information. Please ask or discuss your condition with the nurse or doctor if you are unsure of anything.
- Patients at the Abbey Practice are entitled within the limitations of the law to look at their own medical records. This is after discussion with the Doctor and there may be a fee charged for the provision of this service.
- Please try and keep appointments and let us know if you cannot keep an appointment – it can be offered to someone else. There is a charge of £10-00 for non-attendance at clinics without 24 hours prior notice.
- We are committed to giving you the best possible services and would welcome any comments you may wish to make. There is a “Suggestions Box” in the waiting room and cards on the desk at reception.
- The following behaviour is unacceptable and will result in no further treatment being given to that person: physical threat or abuse, verbal abuse, or racial abuse.
Surgeries and Clinics at the Practice
Practice Opening Hours
We are open every day as shown below except between the hours of 12 midday and 1.00pm. The Practice is CLOSED all day Friday.
Normal Hours
(by appointment only )
| Surgeries at The Abbey Practice |
| Dr Stellon |
Mon |
Tue |
Wed |
Thu |
Fri |
|
AM |
8.30-12.00 |
8.30-12.00 |
8.30-12.00 |
8.30-12.00 |
Closed |
|
PM |
1.00-6.00 |
1.00-6.00 |
1.00-6.00 |
1.00-6.00 |
Closed |
Specialist Clinics
| by Appointment Only |
| Clinic |
Mon |
Tue |
Wed |
Thu |
Fri |
|
Acupuncture &
Consultations |
8.30-12.00
1.00-6.00
|
8.30-12.00
1.00-6.00 |
8.30-12.00
1.00-6.00 |
8.30-12.00
1.00-6.00 |
C
L |
|
Herbal Medicine |
9.00-12.00
1.00-4-00 |
|
|
|
O
S |
|
Chiropody |
|
|
9.00-12.00
|
|
E |
|
Reflexology |
|
9.00-12.00
1.00-5.00 |
9.00-12.00
1.00-5.00 |
|
D |
|
Beauty Therapy |
|
|
2.00-7.00 |
|
|
|
Optical Services |
|
|
4.00-6.00 |
|
|
|
|
|
|
|
|
|
Appointments online
We are able to offer you appointments by email, if you have had difficulty making an appointment on the telephone or if the surgery is closed. Just email the day and approximate time you would like to be seen and for what reason to stellon@btinternet.com and we will confirm by return, confirmation of your appointment. Alternatively if you would like us to confirm your appointment by telephone please leave the number to return the call to in your email.
Other Procedures
An appointment is needed for all other procedures such as ear syringing, dressings, removal of sutures and travel vaccinations. Please book these with the receptionist during surgery hours.
Please note that if you require ear syringing a minimum charge of £20-00 will apply which takes into account the need to confirm the presence of wax is causing the symptoms. Please also ensure olive oil has been inserted into the ear twice a day for two days before attendance.
Services
We have become a Yellow Fever center and can provide all forms of other travel vaccinations. Contraception advice is available. Minor surgery is by appointment only.
Prescriptions
The Practice has its own dispensary. Drugs will be dispensed or prescribed at the time of consultation and will attract a fee. If you need a repeat prescription would you please post or drop in your computer printed slip or note, allowing 48 hrs notice. Please remember to tick the drug or cream you require.Requests for repeat prescriptions are not accepted by telephone.
We can also take repeat prescriptions by
fax on 01304-827673 or
e-mail stellon@btinternet.com.
Test Results
Results of blood tests, x-rays and smears will be available only by telephoning the practice after 3.00 pm. This allows the morning post with your test results to be sorted and filed into your notes.
Complaints
Should you ever need to make a complaint about one of our services pleas contact the Practice Manager. Your complaint will be acknowledged within 48 hours and a written reply sent to you within 14 days. | 
