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Welcome

The Abbey Practice, situated in the village of Temple Ewell on the outskirts of Dover, Kent was
founded by Dr A.Stellon in November 1992. The Practice provides general medical care with additional options for treatment using complementary medical techniques as well as traditional drug based procedures. The Practice has its own on site dispensary. Other services provided include Sports Medicine,Travel medicine (we are a Yellow Fever Centre), Occupational Health, Acupuncture, Herbalism, Reflexology and Chiropody.  
 

The Practice was awarded a Government Chartermark  whilst an NHS practice in 1998. The Abbey Practice was the first single-handed practice to achieve this award.

Dr Stellon became a Private Doctor on 3rd January 2005 providing the same type of excellent medical services that it had provided for the previous 12 years in his NHS Practice.

 

We believe in the importance of taking a patient centred approach to medical care which has been vindicated in the Patient Satisfaction Questionaire recently completed and published at the bottom of this webpage.

We are not interested in targets, we are interested in you.

 

Mission Statement 

We will care for each individual patient to the best of our ability through modification of life strategies and the use wherever possible of natural methods and products. Where these strategies are not found to promote the patient’s good health then allopathic medicine (i.e. drugs) will be used.

 

 

Latest Health News

The surgery is now an Independent (Private) Medical Practice and is open to any person wanting a medical consultation. The opening times can be obtained by clicking on surgery information and clinics under the banner The Practice.

Flu vaccinations

Flu vaccinations will begin 4th October 2010. Please book your appointment if you would like to have your flu jab.

The cost will remain at £15-00 a vaccination.

Patient Questionnaire   

The Patient Satisfaction Survey for 2009 has been completed and is available for your viewing at the bottom of this Welcome page.  Ths Patient Satisfaction survey for 2009 continues to show that this Practice offers both a high quality medical service at affordable prices with excellent patient satisfaction.

 

 

It was the best service I have got in the last four years in the UK. I wish you all the best for the future.

 

A good example of what medical care should be! Excellent in all areas of medical and professional standards of care.

 

Wish I had come here years ago.

 

Patient Comments Survey 2009

 

 

GP Hour (New service)

Due to frequent requests by patients attending the Practice we have decided to introduce a GP hour. The GP hour will be one hour in the day when patients can attend for short GP style consultations lasting up to 15 minutes. The cost will be very affordable at £15-00 / consultation. However from 1st January 2010 the cost will be increasing to £20-00 / consultation. The aim of these short consultations is to deal with minor problems that require just a quick examination,  explanation of the condition or

general advice as to the nature of the medical problem and its treatment. Should medication be required the cost will be added to the consultation fee although most medication including antibiotics are cheaper than a prescription charge. Please note management that may require treatment such as acupuncture will not be given in these short consultations due to limitation of time.

We believe by offering this service we offer an affordable high quality GP type medical service to any patient that attends the Practice and which compares very favourably with other Private Healthcare providers.

This has been confirmed by our Patient Survey which found that 99% patients thought the services offered by the Practice were affordable and gave value for money.

Consultation fee increases from 1st January 2010

From the 1st Jauary 2010 there will be some increases in some of our consultation fees as shown in the column on the right. This is as a result of increase in bank charges, utility bill increases and business rent rises as well as an increase in the cost of the Quality Care Commission registration fee. All of these are outside of our control and being a small business we have no choice but to pass these increases on  to remain viable.

Appointments online

We are able to offer you appointments by email, if you have had difficulty making an appointment on the telephone or if the surgery is closed. Just email the day and approximate time you would like to be seen and for what reason to stellon@btinternet.com and we will confirm by return, confirmation of your appointment. Alternatively if you would like us to confirm your appointment by telephone please leave the number to return the call to in your email.

Patient Consultations

There appears to be some confusion as to what information is passed to a patients General Practitioner after attending the Abbey Practice for a consultation. The simple answer is that you sign a document, when seen at the Abbey Practice, which allows you to decide whether your doctor is informed of the consultation or not. It also allows us to pass important information on to your doctor, in particular, if we find a problem that should be in your general medical records. Your decision on sharing this medical information is always yours and cannot be given without your consent.

Remember you have freedom to medically see who you want at anytime, otherwise how would you ever see a Consultant for a second opinion.  Consultations at the Abbey Practice differ in that you do not need permission from your GP to consult with us about your medical problem and require no referral letter.

Malaria

Lots of you are now preparing for holiday breaks to Africa and South America. Visiting these countries may require you to have a yellow fever vaccine and anti-malarial tablets. Both the vaccine and anti-malarials can be obtained at this Practice.We have also updated our malaria webpage http://www.abbeypractice.co.uk/default.asp?id=18&mnu=18 and have included a video, courtesy of Seafarers Health Organisation, which highlights what can be done to prevent you contracting malaria. We hope you find it both enjoyable and informative.

 

Survey Result

 

The results of a survey recently completed on this website  on the question of whether Holiday Vaccinations should be free on the NHS gave the following results:

Definitely yes - 45%

Yes -3%

Not sure - 3%

No - 15%

Definitely no - 35%

This survey shows the majority of you wish that holiday vaccinations remain free on the NHS. This when the NHS is going to face financial cuts seems bewildering. In theory we should only offer vaccination for those diseases prevalent in this country free of charge. What is the logic of paying for vaccines like typhoid, Yellow fever and Hepatitis A when they are not diseases prevalent in this country. If we are to spend money on vaccinating our population then it would be better spent on a Hepatitis - B vaccination programme as this disease is increasing in this country.

 

 

 

   Sports Medicine  

  

 We are now able to offer medical advice on Sports injuries and treatment. Dr Stellon has obtained a Certificate in Sports Medicine.

 

 

 

Dr Ingrid Dodd, a Medical Practitioner that has qualified in the use of Herbalism to treat a wide range of medical disorders has now established herself at this Practice providing advice on herbal treatments. Dr Dodd has widespread medical experience having worked locally in General Practice for many years. She will be available for consultation at the Practice every Monday or Tuesday but please make an appointment for her via our receptionist.

Want to stop smoking

Rosemary Heddle is now providing Bicom Bioresonance therapy at the Practice to enable patients to stop smoking. More on this type of therapy can be found by clicking on the following link

http://www.rosemaryheddle.co.uk


Paracetamol and response to vaccines

Although paracetamol given to children reduces fever after vaccination it also appears to reduce the immunity to that vaccine.

Two sets of children were vaccinated but only one set received paracetamol to reduce temperature after the vaccination. The children receiving paracetamol had less temperature rises after vaccination than those not receiving paracetamol. However antibody levels to the pneumonia, haemophilus and also diptheria and tetanus vaccines were lower in those receiving paracetamol which would affect their ability to fight these diseases.

Simple remedy do not use paracetamol in children after they have been vaccinated but just keep them cool with less clothing and the use of cooling baths.

Seasonal Flu vaccination - Can it help prevent you getting swine flu?

Patients over the years have been receiving the seasonal flu vaccine but does this mean it might help prevent them getting swine flu?

The vaccines that have been given over the past few years are made to recognise various structures on the surface of the flu virus. Some of these structures have some similarity with the swine flu. So could this mean those vaccinated in the past will have some immunity to the swine flu virus especially as there has been a delay in vaccinating against  swine flu?

A recent study recently looked at 240 patients in Mexico that had either received the flu vaccine in the past or had received no vaccine at all. Twenty nine percent (29%) of the unvaccinated cases became infected with swine flu versus only 13% of the vaccinated cases. Furthermore all the vaccinated patients survived whereas 18 of the unvaccinated cases died.

There are some problems with this study but overrall it appears that if you have received seasonal flu vaccine in the past that it may confer some benefit to you. This may partly explain why younger age groups are being affected by the swine flu as the majority have never been exposed to a seasonal flu vaccine.

Lasting Post - Website for dealing with bereavement

Although medicine aims to keep patients alive inevitably death comes to us all and to some sooner than others. Managing a persons death causes both emotional and in a lot of cases logistical problems. A website called www. lastingpost.com has been set up to help in all these difficult aspects of death and is welcomed. This website aims to encourage individuals and their families to plan for and deal with death and bereavement in a practical yet sensitive way. The website has four sections namely

Planning ahead - this is for those individuals who want to give formal instructions and express wishes in respect of their own death. Topics range from selection of executors to details of funeral arrangements.

When death occurs - covers the legal and red tape aspects of death but also information how one can be affected by grief and also how to obtain emotional support.

Announcements - here families can make a notification of death and obituaries.

Everlasting post - here one can write about memories of people who have died giving families and friends a way to remember and celebrate their lives.

This is a very useful resource and should be viewed.

Acupuncture to induce labor- is it effective?

Acupuncture has been suggested as a form of treatment to induce labor in particular in those women who are past their delivery date. There were some reports of it being effective but the question was would the woman have gone into labor anyway.

We now have a proper controlled study from Australia which looked at this problem and recruited 364 women into the study and divided into those receiving acupuncture and the other group watchful waiting. The group receiving acupuncture had the procedure done on two consecutive days.I am afraid there was no benefit to those having acupuncture. Both sets of women had the same outcome ie. the same number in each group required their membranes to be ruptured or required prostaglandin induction to get them into labor. Also there was no difference in the time to delivery of either group.

Good study and at last an answer to a recurrent question albeit negative for acupuncture.

Sleeplessness: A Natural Alternative To Sedatives

Several patients complain of the inability to get a good nights sleep. Once anxiety and depression have been excluded most patients ask for hypnotic or sedative drugs such as Temazepam or Zimovane (zopiclone).

If you are unhappy taking these chemical products then help is now at hand with more natural remedies.

Melatonin, a hormone released by the brain in response to the dark has been used to successfully treat patients suffering from jet lag. However, recent evidence suggests that it can help you sleep naturally, especially if taken 1 - 2 hours before bedtime. The dose required is 2-10mg at night. Melatonin can now be prescribed on the NHS. The name of the melatonin that can be prescribed is Circadin and comes in 2mg doses. Alternatively other preparations are available if you are not able to obtain this on prescription.

The beauty of this product is that it augments your own natural sleep hormone and has no side effects even in large doses and can also be prscribed for children. So if you are not sleeping then try Melatonin.

Interestingly another natural product Valerian in the same studies analysed failed to be of benefit in many patients with sleeplessness and cannot be recommended.

How many puffs do I have left in my inhaler?

The above question is often asked by patients.  But is there an easy way of finding out how many puffs are roughly left in an inhaler?

Well the answer is yes. 

Get a bowl of water. Take the inhaler canister out of its plastic coating be it blue, brown, green or orange and place the inhaler in the bowl of water as per diagram. The inhaler will now float in a number of ways as shown in the diagram demontrating the rough number of puffs left in your inhaler so you know when to renew your prescription.

Statins for the over 75's-is it worth it?

Under the new guidelines to GP's all patients over 75 are being given statins to prevent them having heart attacks or strokes, especially if they suffer from dIabetes, have hypertension or suffer from heart disease. The question that needs to be answered is, does this prolong their lives?

Answer is I'm afraid-NO. A study with over 5000 patients were either given a statin or nothing at all to reduce their cholesterol and then followed up for several years. Overrall the statins did prevent some heart attacks over this period but to do this 48 patients needed to be treated to prevent a heart attack. What was worse was that this only applied to men and not women ie. women taking these drugs had no benefit whatsoever.

What is even more depressing is that both groups lived the same amount of time ie. the statins did not increase your life expectancy. Finally even more depressing was the fact that those taking the statins died of cancer more than those not taking the statins. This does not mean that the statins gave you cancer, although this is not ruled out, but that instead of having your heart attack and dying you developed cancer instead and died.

read more...

 
Vitamin-D seems to prevent some cancers

There is now increasing evidence that Vitamin-D prevents the development of both breast and colon cancer. Two studies looked at Vitamin-D levels in healthy people and then followed them up for up to 25 years.

In the Breast cancer study 1760 patients were studied and those with the lowest levels of Vitamin-D were more likely to develop breast cancer. They were able to calculate that by taking in 2000 international units of Vitamin-D per day was able to give you a 50% reduction in developing breast cancer. To obtain the 2000 units of Vitamin-D / day they calculated you would need to spend at least 15 minutes in the sun / day. To ingest this quantity of Vitamin-D / day was difficult as there are only 400 units in a pint of milk although oily fish has a high content. It was suggested that you may need to take vitamin-D supplements to reach this level of intake if you were not able to get out in the sun.

read more...

 

Patient Satisfaction Audit - 2009

AIM OF AUDIT:

 To determine if the patients were satisfied with the service provided by the practice and compare the results with the previous year.
To provide feedback from the patients on the service provided.

PROCESS:

All patients that attended during a fourteen day working period, from the 4th September to 18th September 2009, were asked to complete a satisfaction questionnaire. The same questionnaire was used in the previous 2008 survey.

To collate the results a tick box method was used, where the patients had the opportunity to state if they were satisfied with a particular service as defined by each question. The choices were; Very Poor, Poor, Fairly Good, Very Good, Excellent and Does not apply.

The questions were divided into the following categories:

The Doctor

The Staff

Miscellaneous

Overall Satisfaction

Value for money

To simplify the satisfaction levels with the previous year the answers to the questions were grouped into three categories;

(1) Excellent Service:              Very good / Excellent
(2) Adequate Service:             Fair / Good
(3) Poor Service:                     Very Poor / Poor

These were then compared to the survey of 2008.

OUTCOME

In total 100 questionnaires were given to patients to complete during the study period following their consultation at the Practice. Two patents refused to complete the questionnaire due to time constraints so a further two patients were asked to complete this to ensure a hundred were completed.  All were completed and returned. Only 18% of those that completed the questionnaire were visiting the practice for the first time. 82% of patients answering the questionnaire had attended previously.

The response rate to the questionnaire was:  100%. The response rate was slightly higher than the previous year.

The response to all questions was 100%.Satisfaction levels (excellent and very good responses were combined together) ranged from 91-98% to the questions relating to staff and 84-97% relating to the doctor. Some patients felt some of the questions were not appropriate for their consultations, namely those patients attending for medicals, especially the question relating to sensitivity to their problem.

Value for money and overall satisfaction with the Practice showed 99% and 97% satisfaction ratings to both questions.

 

CONCLUSION

The survey was important in order to determine if the standard of satisfaction with the service at the Practice had been maintained when compared to the previous three surveys from 2006.

A hundred per cent of the patients who were given questionnaires returned them however two further patients had to be recruited as two patients initially requested to complete the questionnaire could not spend time doing this due to time constraints.  The response rate was high and thought to be indicative of how keen people are to support the practice. This view is compounded by the amount of patients who chose to add additional comments. (See comments sheet.)

The questionnaire sought patient opinion on a variety of indicators. The results indicate that patients feel the practice offers an excellent service. Satisfaction levels ( rated  either very good or excellent) between 84% and 97% were achieved on all questions asked. The low level was due to the fact that some patients did not feel they could comment on some of the questions asked as they were not appropriate for their consultation.

From analysis of the responses the high level of satisfaction recorded in 2009 compares favourably with previous years.

Eighty-two per cent of the patients who answered the questionnaire had attended the practice previously. This is significant as it can be assumed that by returning they were satisfied with the overall service provided and found the price structure to be affordable. This was supported by the value for money question which received a satisfaction level of 99%, a very important figure for the service because it shows that the price structure offered is within means of people who are attending and demonstrates that an effective payment by results is achievable.

 In summary the service at the Abbey Practice has achieved a high satisfaction rating and there appeared to be no change to the previous satisfaction ratings surveyed from 2006-2008.

COMMENTS

Everything about the practice is first class!!

Excellent practice treatment!!

I have always held the greatest respect for Doctor Stellon.

I find the surgery extremely helpful, and much prefer visiting Dr Stellon to my own GP. The service and diagnosis is much better. Thank you.

I wont bother with the NHS ever again.

Enjoyed my visit.

Its nice to know there is great help when it is needed.

Wish I had come here years ago.

It was the best service I have got in the last four years in the UK. I wish you all the best for the future.

The best service I have ever received…you are not a number but a person.

Thank you!

You are all doing a fabulous job. It is lovely to come somewhere where you are treated properly and listened too.

Your doing a great job. Excellent service and time, a commodity in short supply in medical circles currently.

Always top rate care.

A good example of what medical care should be! Excellent in all areas of medical and professional standards of care.

Always happy to recommend practice to other people.

My visit was for a medical ENG 1 and I was made very comfortable. Also music was very relaxing.

Excellent advice and treatment whenever we visit the surgery.

Comparison of Satisfaction Ratings in 2009
with those in 2006-2008.

 

Question

Poor Service

Adequate Service

Excellent Service

 

All things considered how satisfied were you with the practice?

 

 

 

2006

0

2

98

2007

0

4

96

2008

0

3

97

2009

0

1

99

Do you feel that the Practice has given you value for money?

 

 

 

2006

0

3

95

2007

0

4

96

2008

0

5

95

2009

0

3

97

 



Contact details

107 LONDON RD.,

TEMPLE EWELL,

DOVER,

CT16 3BY

Tel: 01304 821182

Fax: 01304 827673

email:

stellon@btinternet.com


Consultation Fees from 1st January 2010

Consultation Fees

  • Consultation 30 min - £45

There is an additional charge for any medication prescribed

GP Hour fee

  • Consultation 15 min -  £20-00

    Acupuncture Fees ( Dr Stellon )

  • First Acupuncture Appointment/Treatment - £45
  • Subsequent Appointment - £35

Sports Injury Consultations

  • Consultation - £45

Fees for Medicals

(All appointments within 48 hours)

  • MCA Eng 1 Examination £80
  • Taxi Medical £40
  • HGV Medical £50
  • Diving Medical £36
  • Other Medicals Negotiable
  • Drug / Alcohol Screening £30

Minor surgery

  • Hormone Implants £26
  • Ingrowing Toenail removal £35
  • Other surgery depending on lesion £30-35

Vaccinations

  • Yellow Fever £48
  • Hepatitis B (full course x 3) £81
  • Influenza £15
  • Hepatitis A £25
  • Typhoid £20
  • Diptheria / Tetanus / Polio   combined £18

Miscellaneous

  • Cervical smear £25
  • IUD (coil) fitting £30
  • Private sick certificate £15
  • Holiday Cancellation Form £20

Chiropody

  • Nail cutting / foot care service £15

 

  • Please note that any investigations required such as blood tests and ultrasounds etc can be arranged free of charge through the NHS

HERBAL MEDICINE

DO YOU WANT AN ALTERNATIVE

 TO ORDINARY DRUGS?

THEN MAKE AN APPONTMENT

 TO SEE OUR  MEDICAL HERBALIST

FOR A NATURAL ALTERNATIVE



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